Privacy Policy

Last updated: July 5, 2026

Kamtush ("we", "our", "us") operates www.kamtush.com. This policy explains what personal data we collect, why we collect it, and how we protect it when you use our website, place an order, or interact with us online or at our store.

1. Information We Collect

• Account & order data: name, phone number, email address, billing and shipping address, order history.
• Payment data: payments are processed by secure, PCI-compliant third-party payment gateways. We do not store your card numbers, UPI PINs, or banking credentials on our servers.
• Installation & service data: address, contact details, and site information shared for delivery, installation, or service visits.
• Communication data: messages sent to us via phone, WhatsApp, email, or contact forms.
• Technical data: IP address, browser type, device information, and browsing behaviour collected through cookies and analytics tools.

2. How We Use Your Information

• Processing and delivering orders, scheduling installations, and providing after-sales support
• Sending order confirmations, dispatch updates, and service reminders via SMS, email, and WhatsApp
• Processing warranty registrations and claims with brand manufacturers where required
• Improving our website, product range, and customer experience
• Sending offers and updates, only if you opt in, with the option to unsubscribe anytime
• Meeting legal, tax, and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal data. We share it only with:

• Logistics partners for delivery and installation fulfilment
• Payment gateways for secure transaction processing
• Brand manufacturers or authorized service networks where needed for warranty registration or claims
• Government or legal authorities when required by applicable law

All partners are bound to use your data only for the stated purpose.

4. Cookies & Analytics

Our website uses cookies and similar technologies for essential site functions, analytics, and advertising performance measurement, including Google Analytics and advertising platforms. You can control cookies through your browser settings; disabling them may affect site functionality.

5. Data Security

We use industry-standard measures including SSL encryption, secure servers, and restricted access to protect your data. While no online system is completely immune to risk, we review and update our safeguards regularly.

6. Data Retention

We retain personal data only as long as needed for order fulfilment, warranty support, and legal or tax compliance, after which it is securely deleted or anonymized.

7. Your Rights

You may request access to, correction of, or deletion of your personal data, or withdraw consent for marketing communications, by contacting us at support@kamtush.com or +91 9266387474. We respond to verified requests within a reasonable timeframe as required under applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023.

8. Third-Party Links

Our website may link to external sites, such as brand or payment partner pages. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Children's Privacy

Our website and services are intended for users aged 18 and above. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy periodically. Changes take effect once posted on this page with a revised "Last updated" date.

11. Contact Us

For privacy-related questions or requests:

Kamtush
Plot No. 1, First Floor, Kh.No. 80/15, Village Ghevra, New Delhi, 110041
Email: support@kamtush.com | Phone/WhatsApp: +91 9266387474
Store Hours: Mon-Fri 9:00 AM - 9:00 PM | Sat-Sun 10:00 AM - 5:00 PM